Gaurav.
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Project · 2025

Shopify Sales Chatbot

Handles ~60% of routine product & certificate queries

Role
Full-stack / AI developer — retrieval, tool-calling, and commerce actions.
Context
Routine product and certificate questions consumed the admin's time; buyers wanted answers and a way to pay in one place.
Timeline
2025
60%
of routine queries handled without the admin

constraints & discovery

Answers must come from live store and document data — no made-up product facts. Payment links must map to exactly what the buyer asked for.

problems → solutions

problem 01 / 02

Buyers asked the same product and compliance questions over and over.

→ solution

Grounded answers from live store and certificate data, with certificate PDFs delivered inline in chat.

problem 02 / 02

Interest didn't convert without leaving the conversation.

→ solution

The bot builds a cart mid-chat and generates payment links for the exact products discussed.

architecture decisions

  • 01Gemini function-calling maps intents to Shopify GraphQL and document lookups.
  • 02Retrieval is scoped to real store and compliance data so responses stay grounded.
  • 03Cart and payment-link generation run as explicit, confirmable tool actions.

learnings

A sales bot earns trust by acting — carts and payment links — not just answering; grounding keeps the acting safe.